Duration: 2 days
Participants: min. 8 max. 12
Detailed seminar documents
Knowing the needs and desires of their counterparts and skillfully use them for their own reasoning can lead to successful negotiations.
In this seminar, you will learn about conversation techniques that form the basis for trusting and recipient-oriented communication.
Every day we are confronted with convincing others – be it the spouse, the customer or the boss. The outcome of the conversation is not random but depends on your communication skills and the techniques used. In addition, you will learn to actively use non-verbal communication to reinforce messages while communicating them authentically and credibly.
General principles of communication
Verbal and non-verbal communication
Techniques of conversation control
Dealing with complaints
Handling different types of conversation
Lecture, doctrinal talk, discussion, group work, individual work,
partner work, role play, conversation and situation training (with video)