Foundations of Communication
Duration: 2 days
Participants: min. 8 max. 10
Detailed seminar documents
if necessary, 1 follow-up day
For employees and executives who want to reflect on their communication style and improve their communication skills.
In this practice-oriented seminar, you will reflect on the impact that language and body language have in general but also individually. Participants will understand which reactions are triggered by which behavior.
Aims
The focus is on the development of the ability to actually respond to the conversation partner. It empathizes with role-playing empathy with the goal of sustainably increasing one’s clarity of communication and effectively improving one’s ability to listen.
Content
- Success factor communication
- The anatomy of a message
- Question and trust techniques
- Safely represent yourself and your own point of view
- Give and receive feedback
- Active listening
- Body language
- Communication by e-mail
- Conversation in conflict situations
- Practical communication exercises
Methods
Doctrinal conversation, group discussion, individual and group exercises,
feedback with video support