Resolving conflicts constructively
Duration: 2 days
Participants: min. 8, max. 10
Effective work without friction losses.
Knowing how conflicts arise, how they are recognized and analyzed, can lead to successful arguments and reduce the loss of everyday life.
Aims
This training shows you the ways and means to deal constructively with conflicts in everyday business.
Based on case studies, you develop appropriate conflict resolution strategies. With the targeted use of communication techniques, you remain constructive in the future, even in tense situations, create the basis for appreciative relationships and find solutions that meet all stakeholders.
Content
- Understand interpersonal behavior better
- Perceive friction losses and skillfully reduce them
- Develop early warning systems for conflicts
- Use voltage potentials
- Exit from the conflict spiral
- Successfully apply conflict resolution strategies
- Conflict talks for everyday work
- Case studies from practice
Methods
Lecture, doctrinal talk, discussion, group work, individual work, partner work, role play, conversation and situation training with video.
Upon request: consolidation through coaching letter